When a client books online, CoolFocus can alert staff so that someone knows a new appointment has been scheduled.
Texting fee: Staff SMS text alerts for new online bookings (when someone turns SMS on for New Online Booking under Your notifications) will add a text messaging usage fee on your monthly CoolFocus invoice when CoolFocus sends or receives an actual text message. Turning a setting on alone does not bill you, but each message that goes out or comes in can. Full list: What Counts as a Text Message & What are the Text Usage Fees?.
At least one active staff user should subscribe to New Online Booking notifications. Choose the in-app, email, or text channels that fit your team.
Without a subscriber, appointments can still be created, but no one is actively alerted to the new booking.
To protect client confidentiality, the SMS (text) and email versions of this notification do not include the client’s name (text and email are not guaranteed private). The title shows appointment type, center, and date/time, for example:
New Online Booking - Pregnancy Test at Mission Viejo on Saturday, July 11, 2026 at 2:30 PM
Open the appointment in Scheduler (or the CoolFocus mobile app) to see the client’s name and other details.
• What Counts as a Text Message & What are the Text Usage Fees?
• Notifications Overview
• Appointment Reminders — Settings & Sending
• Customize Intake Messages
• Purchasing Your Text Number
• Scheduler Settings: Complete Setup Guide
• Getting Started in the Inbox
