Options United can participate in CoolFocus scheduling through a direct Scheduler API connection and may also appear as a call-center provider in PlusLink.
Options United is not Option Line. Option Line is a separate provider that uses PlusLink.
With a direct credential, Options United can read eligible centers, appointment types, booking instructions, booking questions, and availability. It can submit appointments and manage appointments created with that credential.
Appointment types must be active and have Show on API enabled.
When Options United is configured through PlusLink, your location registers with the provider and publishes PlusLink call-center time slots. Appointments sent into CoolFocus arrive as pending for staff review and approval.
1. Ask Options United whether your organization uses the direct CoolFocus scheduling API or PlusLink.
2. Ask CoolFocus Support to verify the existing credential or PlusLink registration.
3. Configure Show on API for a direct connection, or PlusLink time slots and registration for a PlusLink connection.
4. Ask Options United to confirm partner-side activation.
5. Complete an end-to-end appointment test.
The CoolFocus connection paths are available and PlusLink registrations have been used. Final availability for your organization depends on Options United accepting or enabling the correct connection and confirming its rollout.
CoolFocus Support can verify CoolFocus settings and sync/API evidence. Options United controls enrollment and the experience inside its own service.
