HopeSync: Clara Ai scheduling integration

HopeSync: Clara Ai (formerly Infinite Worth) can participate in CoolFocus scheduling through either:

• a direct Scheduler API connection

• a PlusLink call-center connection

Your organization's agreement and provider configuration determine which path applies.

Note about names

• HopeSync: Clara Ai is the current display name for the former Infinite Worth integration in CoolFocus. It uses the same AppKey and connection. Do not create a duplicate connection.

• Some screens and appointment records may label a Booking Conversation with the source name "Clara."

Direct Scheduler API behavior

With a direct credential, HopeSync can read eligible centers, appointment types, booking instructions, booking questions, and availability. It can submit appointments and manage appointments created with that credential.

Direct API appointment types must be active and have Show on API enabled.

Chat conversation on the appointment

When HopeSync submits a booking with its Clara chat conversation, that conversation shows on the resulting appointment as a read-only Booking Conversation labeled with the source name Clara. It no longer appears mixed into the appointment Notes. See Appointments for details.

PlusLink behavior

When HopeSync is configured as a PlusLink call-center provider, the location uses PlusLink registration and call-center time slots instead of Show on API. Provider appointments arrive as pending for center review.

Determine your setup

1. Ask HopeSync whether your organization uses its direct CoolFocus scheduling connection or PlusLink.

2. Ask CoolFocus Support to verify which credential or registration exists.

3. Configure Show on API for a direct connection, or PlusLink time slots and registration for a PlusLink connection.

4. Have HopeSync confirm activation on its side.

5. Complete an end-to-end appointment test.

Current availability

Both CoolFocus connection patterns exist and have been used. Final availability depends on HopeSync confirming which product and connection it supports for your organization and completing its rollout.

CoolFocus Support can verify the CoolFocus-side settings and recent activity. HopeSync controls its product experience, enrollment, and partner-side activation.