If you start a new CoolFocus signup with an email address that already has some connection to CoolFocus, the setup wizard stops and shows one of two messages instead of letting you continue. Each message points to a different fix.
This message appears when a different User already owns the email address you are using. Nothing is broken: a CoolFocus account for that email already exists; it’s just not connected to the new login you just created.
What to do:
• Click Sign in to your account. This signs you out of the new login and sends you to the CoolFocus sign-in page.
• Sign in with the account tied to that email address instead of creating another one.
This message appears when your current login already exists in CoolFocus, but your session does not currently have access to an organization. This is not something you can fix by signing in again with a different account, since it is the same login.
What to do:
• Click Email CoolFocus Support to contact support directly, or reach out to your organization's administrator.
• Support can look up your login and restore its connection to your organization.
