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  • Support portal
    • CoolPay Overview
    • Donation Forms
    • Payments and Payouts
    • Understanding ACH Risks in CoolPay
    • Transferring from Stripe to CoolPay
    • Transferring from CDM+ to CoolPay
    • Managing Saved Payment Methods
    • Fixing Failed & Missed Payments
    • Managing a Recurring Gift
    • Refunding a Payment
    • Signing Up for CoolPay
    • Recurring Contributions
    • Recording Credit-Card Gifts
    • Donor Portal Login
    • CoolPay Hub: Reviewing and Approving Recurring Payments

CoolPay Overview

How online giving setup, donation forms, payments, recurring gifts, and payouts fit together.

CoolPay is the online giving and payment-processing feature of CoolFocus that integrates contributions directly into your CoolFocus donor records. It also provides the link to use for your organization’s web site giving page, as well as a QR Code to use in fundraising materials.

CoolPay terms

  • Donation Forms: public online giving pages that control funds, suggested amounts, recurring options, and source tracking.

  • Payments: individual card or ACH (bank draft) transactions processed through CoolPay by your donors

  • Payouts: settled batches deposited into your organization's bank account.

  • Recurring Contributions: regularly scheduled contributions that create repeated CoolPay payments over time.

Recommended workflow

  1. Create or review the donation form.

  2. Test the donor-facing experience before sharing it publicly.

  3. Review payments when gifts are submitted.

  4. Confirm successful payments created the expected contribution records.

  5. Reconcile payouts against deposits in the bank.

Privacy reminder

CoolPay records can include financial and contact information. Only staff with the right role should view payment details or reconciliation records.

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