When a client has appointments at multiple locations, reminder messages should use location merge fields. Do not type every location's address or phone number directly into one template.
How it works
At send time, CoolFocus resolves these fields from the location selected for that appointment:
{CenterName} — location name
{Location} — full street address, city, state, and ZIP
{LocationAddress} — the same full address, as an explicit field that never falls back to the location name
{LocationPhone} — the location's business phone number, as an explicit field
{Address}, {City}, {State}, {Zip}, or {PostalCode} — separate address fields
{BusinessPhone} or {HelplinePhone} — the location phone number
{Directions} — location-specific directions or arrival instructions
{LocationAddress} and {LocationPhone} versus {Location}
{Location} falls back to the location's name when no street address is on file. {LocationAddress} does not fall back: if the location has no address saved, {LocationAddress} renders blank instead of showing the location name. Use {LocationAddress} and {LocationPhone} when your template needs the raw address and phone specifically, separate from a display name.
Example
Your appointment is at {CenterName}, {LocationAddress}. Call {LocationPhone} if you need us.
For a Brookline appointment, these fields resolve to Brookline's data only. If the message still lists all locations, remove the hard-coded list from the template and replace it with the merge fields above.
Where to configure
1. Open Schedule → Reminders.
2. Edit the automatic reminder rule or the manual send reminder template.
3. Insert location fields using the merge-field picker, or type the tokens exactly as shown.
4. Save and use the preview with appointments from each location.
Notes
Location data comes from each location record, so keep address and phone fields current under Schedule → Locations. {Directions} is also location-specific and is intended for parking or other arrival instructions. {Zip} and {PostalCode} are equivalent options for the location postal code. {LocationAddress} and {LocationPhone} are available in the merge-field picker for Schedule reminder templates, manual reminders, and confirmation replies.
