Transferring from Stripe to CoolPay

Moving to CoolPay from Stripe? You can transfer your donors' saved payment methods so recurring gifts keep running without asking donors to re-enter their card or bank details. Because this involves sensitive payment data, the transfer happens provider-to-provider — Stripe sends the data directly to CoolPay's payment provider, Justifi.

How it works

You request a data migration from Stripe. For security, the data is sent directly to the payment processor, never through you. Follow Stripe's guide:

• Stripe data migration request: https://support.stripe.com/questions/request-a-data-migration

Answers to give in Stripe's migration form

Stripe will ask a few questions. Use these answers:

• What type of data migration can we assist you with? — "Export data out of Stripe to a third party."

• Which processor would you like to export data to? — Justifi

• What payment types would you like to export? — Cards & ACH

• Which file format would you prefer? — JSON

• Full set of customers or partial subset? — Full

• Any other information? — Include Justifi's transfer documentation link: https://docs.justifi.tech/api-spec#tag/Payment-Method-Migration

After you submit

Stripe and Justifi coordinate the secure transfer directly. If you have questions during the process, start a chat with our support team.

Related

• Signing Up for CoolPay

• Transferring from CDM+ to CoolPay

• CoolPay Overview