For each notification, you choose which channel delivers it. You can turn on more than one — for example, In-App plus Email. Here's what each channel is and when it's the right choice.
Shows up on the bell icon at the top right of CoolFocus, with an unread count. Click the bell to see your recent notifications and jump straight to the record (the conversation, the contribution, and so on). The count updates in real time while you're working.
Best for: anything you want to see while you're already in CoolFocus. In-app is available for every event and is the safe default.
Sent to the email address on your user account. Best for things you want to catch even when you're not logged in, and for events you'd rather receive as a digest (a daily or weekly summary) instead of one-by-one — see Notification Timing & Digests.
Requires an email address on your account.
A text to your mobile number. Best for urgent, time-sensitive events — a new inbox message, an unassigned message that needs an owner.
Requires two things: a mobile number on your user profile, and your organization having text messaging set up (see Purchasing Your Text Number). If either is missing, SMS notifications simply won't send.
If your team uses the CoolFocus mobile app, notifications can also arrive as push notifications on your phone. This turns on automatically for the mobile app on your device; you control it with your phone's normal notification settings.
To protect you during busy periods, text and email notifications are rate-limited — CoolFocus won't send you the same kind of notification over and over in a short window. In-app always reflects everything.
