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    • Notifications Overview
    • Notification Channels: In-App, SMS & Email
    • Notification Timing & Digests
    • Choosing What You're Notified About
    • Custom Notifications
    • Customizing Intake & Secure Message Templates

Notification Timing & Digests

Notification Timing & Digests

Some events you want to know about the moment they happen; others are better as a once-a-day or once-a-week summary. For each event, the timing dropdown lets you choose Immediate, Daily, or Weekly.

The three timing options

  • Immediate — you're notified right away, within seconds of the event. Best for time-sensitive things like a new inbox message.

  • Daily — bundled into a single daily digest email each morning.

  • Weekly — bundled into a single weekly digest email, sent once a week.

What a digest is

A digest is one email that summarizes everything for that period instead of a separate email per event. Items are grouped by area and event, so a weekly digest might show "12 new contributions, 3 new volunteers" in one tidy message. Digests are great for activity you want to stay aware of without an inbox full of individual emails.

How digests interact with email

Timing applies to the email channel. A few things to know:

  • If you set an event to Daily or Weekly, you'll get it in the digest instead of an immediate email — not both.

  • In-app notifications always appear right away regardless of the digest setting, so nothing is delayed inside CoolFocus.

  • Digests are sent at fixed times (in UTC) — the daily digest goes out each morning and the weekly digest early in the week. The exact clock time depends on your time zone relative to UTC.

Choosing timing well

  • Urgent, act-now events (new/unassigned inbox messages) → Immediate, often with SMS.

  • "Nice to stay aware" events (new contributions, new people) → Daily or Weekly digest by email, plus In-App if you like.

Related

  • Notification Channels: In-App, SMS & Email

  • Choosing What You're Notified About

  • Notifications Overview

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