Migration note: Draft consolidating Intercom Help Center details not yet fully reflected in Productlane. Sources: Intercom articles 984072, 984073, 983665, 983693, 983671, 983732. Pair with published Center Overview & Center Statistics Reports and Why Your Center Report Numbers Differ.
Topic
Center Statistics
Center Overview
Offsite pregnancy tests
Included automatically
Include only if "Include Offsite Tests" is checked
Pregnancy tests
Counted by Test Date on the pregnancy test record
Counted by the visit date when the test was performed
Drill-down
Abbreviated board/donor summary (no client-name drill-down in legacy UI)
Blue underlined numbers drill down to client lists
A client can appear in Distinct Clients for the period but show fewer pregnancy tests if her test date falls outside the range while her visit falls inside it (Center Statistics).
The Positive Test area shows initial assessment (Abortion-Minded, Abortion-Vulnerable, Likely To Carry), then "Now:" with current intentions. Example: "Abortion-Vulnerable Now: Miscarried" means assessed abortion-vulnerable with current intention miscarriage (final outcome).
"At-Risk Clients who VISITED during this time frame, and have recorded a POSITIVE test" counts clients with a visit in the date range who at some point had a positive test — not necessarily a test during that range. It answers whom you served who is pregnant and at risk, even when the positive test was earlier.
On Center Statistics, Changed Minds (ultrasound block) counts distinct clients who had stated intentions Abortion or Undecided before the ultrasound and Parent or Adopt after. This total does not include every at-risk client — clients already life-minded before the ultrasound are excluded. Counseling or other factors may explain the change, not ultrasound alone.
At-Risk Clients (ultrasound) counts ultrasounds for cases initially assessed Abortion-Minded or Abortion-Vulnerable.
Unknown — nothing selected for current intention.
N/A — N/A explicitly selected (no period after N/A in legacy copy).
Care Net deduplicates visits for the same client and case across the range. January may show 1 client and February 1 client, but Jan–Feb together still shows 1 distinct client served — do not sum monthly Care Net rows to expect the annual total to match.
Count comes from Resource Provided named "Prenatal Vitamins" on the visit (Validation Tables → add option → select on visit Counseling Info). Same source on Center Overview and Care Net.
Record material assistance as a Benefit under Programs and Benefits on the visit. Configure Visit Reasons (e.g. Material Assistance) under Validation Tables so visits categorize correctly for reporting.
