We’ve made client portal sign-in simpler, safer, and more realistic for the people you serve.

Clients now begin their portal login by entering their phone number. They’ll receive a text code, then confirm their birthdate before getting access to their portal.

This change helps because real life does not always fit neatly into one-person, one-phone. Some clients use a shared family phone. Some may be experiencing homelessness or housing instability and may not have a personal cell phone. Others may share a phone with a friend, partner, shelter contact, or another person who is also a client at your center.

With the new phone-first flow, shared phone numbers no longer automatically block everyone from logging in. The birthdate step helps the portal match the right person to the right record before any private information is shown.

It also reduces frustrating login failures caused by nicknames, misspelled names, name changes, or small data-entry differences.

Why this is a win

Clients get a login experience that better matches real life. Staff get fewer “I can’t get in” calls. And centers can support shared-phone situations more safely, without forcing every client to have their own personal cell phone.

Staff tip

Keeping phone numbers and birthdates up to date will help clients sign in smoothly.