Client communication used to live in a dozen places — a phone, a texting app, an email thread, a sticky note. The CoolFocus Inbox brings it into one workspace, tied to the client record, and now it updates live as your team works.
The latest release rebuilt the Inbox on a realtime foundation. Messages, assignments, and conversation status update instantly across everyone's screen — no refreshing, no wondering whether a teammate already replied.
Realtime everything: new messages, assignments, and status changes appear instantly for the whole team.
Typing and presence indicators: see when a teammate is active in a conversation before you both reply.
Optimistic sending: your message appears the moment you hit send, so the conversation never feels laggy.
Bulk actions: select and close conversations in bulk to keep the queue clean.
Text and MMS: two-way SMS with picture messaging, tied to the client.
Browser calling: place and take calls on your CoolFocus number without a separate phone system.
Voicemail with transcription: voicemails arrive as playable, readable messages in the Inbox.
Secure portal messaging: reach clients through the secure client portal, not just open text.
Assignment and routing: assigned, unassigned, and all-conversation views keep work owned and visible.
One workspace replaces several disconnected communication tools.
Every conversation stays attached to the right client record.
The team sees the same live state, so nothing gets answered twice or missed.
Open Inbox from the sidebar. Assign yourself a conversation, start a text or a call, and watch updates land live as your team works alongside you.
